Shipping policy

Thank you for shopping with The Yellow Prime! We are committed to providing you with a smooth and transparent shipping experience. This Shipping Policy explains how we process and deliver your orders within the United States.

1. Shipping Destinations

We currently ship to addresses within the United States and Internationally.
International shipping is not available at this time.

2. Shipping Methods

We use Standard Shipping through reliable logistics partners to ensure your order arrives safely and on time.

Carriers may vary depending on your location and shipment availability.

3. Shipping Costs

Free Standard Shipping on All Orders

  • No minimum purchase required

  • No hidden fees

  • The price shown at checkout is the final price

4. Order Processing Time

Orders are typically processed within 1–2 business days after your order is placed and payment is confirmed.

  • Business days are Monday through Friday

  • Excludes U.S. public holidays

  • Orders placed on weekends or holidays will be processed the next business day

5. Estimated Delivery Time

Once your order has been processed and shipped, delivery time is estimated as follows:

  • Transit Time: 6–12 business days

  • Total Delivery Time: 7–14 business days

This timeframe includes both processing and transit time.

Shipping Destinations & Timelines

Country Total Shipping Time
United States 7-14 business days
United Kingdom 7-14 business days
Australia 7-14 business days


Please note that delivery times are estimates. Actual delivery may vary due to carrier delays, weather impacts, peak season volumes, or other external factors beyond our control.

6. Order Tracking

After your order ships, you will receive a shipping confirmation email that includes tracking information (when available).
You can use the tracking details to monitor your package until delivery.

7. Shipping Address Responsibility

Please make sure your shipping address is complete and correct at checkout. Incorrect or incomplete addresses may result in:

  • Delivery delays

  • Packages delivered to the wrong address

  • Returned parcels

The Yellow Prime is not responsible for additional shipping costs or delivery failures caused by incorrect address information provided by the customer.

8. Lost or Delayed Packages

If your package appears lost or delayed beyond the estimated delivery timeframe:

  1. Check your tracking information

  2. Contact the carrier directly if tracking is available

  3. If the issue persists, contact our support team — we will help investigate and resolve the issue

Please note that carrier investigation and resolution timelines may vary.

9. Contact Information

If you have any questions about shipping or your order status, we’re here to assist you:

Customer Service Opening Hours:

  • Monday to Friday
  • 8:00 a.m. to 5:00 p.m. (EST) Eastern Standard Time (New York)

Response Time: We strive to respond to all emails within 24 business hours.